This applies for online orders only: Please refer to your receipt for in-store purchase terms and conditions.
We want you to be happy with your JAXSEA HAWAII & Billy Aloha purchase.If for any reason, your purchase is not quite right, you are welcome to return it to us within 14 days of receiving your order. Items received outside of this period may not be accepted.
Full Priced Items: Refund or Store Credit.
All Sale Items are Final.
How do I return my order? Send the item/s back to us with a clear reference to your order number to:
JAXSEA Hawaii & Billy Aloha Returns PO BOX 2223, Kihei HI 96753
Sale Items All sale items are final.
Items Purchased with Discount Codes Item(s) returned with discount code will only be refunded at the amount less value of discount code used. When one item returned from a multi item order, item refunded will be less value of discount code
Exchanges We do not offer exchanges. If you would like an alternate size or style, please request a store credit in the Return Portal and place a new order. Alternatively, we suggest to purchase the size or style you need as soon as possible to secure the piece and avoid the disappointment of missing out on your size in the desired item. You can then submit a return request for a full refund for your initial purchase. Please note we do no refund original shipping costs.
Return Shipping Costs You will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable. We recommend using a trackable shipping service, as Jaxsea Hawaii & Billy Aloha take no responsibility in tracking your return.
Brand New Condition All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted.